11 Questions You Must Ask a Roofing Contractor

1) How many years have they been in business?

Many roof problems don’t show up until years after the job is completed.
Choose a company that is
established and financially stable. Consider the fact that most roofing
companies telephones are
disconnected long before their warranties expire.

CASCADE ROOFING has been in business Since 1959.

2) If a worker is injured, how will the company protect my personal
property from being held liable?

Because homeowners insurance normally excludes such accidents, the only
way to be assured that your
installer has the correct insurance is to verify their coverage for
employees and subcontractors.

CASCADE ROOFING carries Workers Compensation Insurance through SAIF
Corporation on all our employees.
No roofing subcontractors are ever used

3) Ask to see a current copy of these four insurances?

Liability Insurance
Auto Insurance
Workmens Compensation Insurance
Performance Bond Insurance
There are a variety of reasons why adequate insurance may not be
carried by a contractor; the inability
to qualify for the insurance policy or the extremely high costs of
roofing insurance - these are the
most common.

CASCADE ROOFING provides you with a written copy of our $2,000,000
Liability Insurance, Auto Insurance,
Workers Compensation Insurance and our $15,000 Performance Bond.

4) Ask the contractor if they use their own employees for the
majority of the work? 

If a roofing contractor uses subs, you will need to confirm that
all four insurances listed above are
carried by each and every subcontractor involved in your roofing

CASCADE ROOFING installations are completed by our very own highly
skilled and professional employees.

5) How will they protect you against a Lien being placed against
your property?

Your best protection is as follows:

Get a written wavier of lien from each supplier.
Deal only with an established roofing company.
The less subcontractors involved the better.
CASCADE ROOFING protects our customers from Liens by providing
in writing a "Lien Wavier" from our
material supplier.

6) Are they licensed with the State of Oregon?

Each contractor in Oregon is assigned a CCB# that can be verified
with the state as to being current
and incompliance with state regulatory requirements. Check for
complaints filed with the Contractors
Board against the contractor.

CASCADE ROOFING holds license number: #104430

7) Are they listed with...?

A) Check with the BBB.
B) Check for Reviews on Google, MSN, or Yahoo.
C) Check Angie’sList.com or Kadzu.com.
D) Call their Suppliers.
E) Read Recent Testimonials.
F) Drive by several recent jobs and examine their Workmanship –
they should have jobs close to your home.
Contractor provided references are great, but unedited reviews
found at places like Google or Angie’s
List can be very enlightening. The more reviews the better, it
tells you the company is actively
installing new roofs and any future reviews from customers like
you are important to them. Remember,
every company can run into a discontented customer, so read the
reviews carefully and compare notes.

CASCADE ROOFING is an A+ member of the BBB, has numerous
outstanding reviews on Google, Yahoo. MSN,
Kudzu and Angie's List where we were awarded the 2010 Super
Service Award. Please feel free to call
our supplier, Woodfeathers Roofing Supply @ 503-641-7663 and
ask about our us. Also, in your packet we
have provided several written testimonials.

 8) Does the contractor provide a comprehensive written bid?

Expect to see in the Written Proposal:

A) Material being proposed: Product?  Brand?  Style?
B) Warranties and brochures. Also a range of options and
several different price points.
C) Roofing Details: This section should be fairly inclusive,
    Number of layers of old roofing that are to be removed
(it should be all of them). Are trucks used
to haul away the debris (preferable, since they can be moved
each night) or are dumpsters used? Are all
the dumping fees included in the proposal? What is the cost
for rot repair – per sheet / per foot /
per hour?

    If new roof decking is needed, what type and thickness
is specified? (Stay away from OSB board.)

    Flashings – replace or reuse? Where are they being
installed? Gauge of metal, size and finish?

    Type of underlayment being bid? Quality of felt? Ice &
Water Shield being used where?

    How is the house going to be vented to meet the
manufactures and local requirements?

    Type and number of fasteners, wind rating?

We can’t cover all the details here, many are job specific,
but a good roofing proposal will have a
detailed specification sheet. Make sure you go over the
specification sheet item by item with the
contractor and ask lots of questions. A good estimator
will gladly go over the specifics point by point
with you.

CASCADE ROOFING provides a 6 page bid along with a complete
proposal and packet that details all of the
above roofing specifications. We are also happy to spend the
time with you to answer all of your questions.

Choosing A Pro:

If you choose the right materials, you have about a 1 in 4
chance of getting a long lasting roof installed.
The question is, why do less than 25 percent of completed
roof installations meet the manufactures
specifications when the same material is used? Answer -
Its all about the men on your roof.

9) Are their installers employees or subs?

CASCADE ROOFING uses only our very own trained and
experienced employees on all of our roofing projects.

10) How long have most of the employees been with their

CASCADE ROOFING'S professional installers have been with
us for 10, 15 and even 20 years. Treated right
and well trained means you get a real Pro on your roofing

11) Are they trained and how? 

CASCADE ROOFING requires our installers to complete and
pass an extensive training course before ever
being allowed to enter our apprenticeship program. Once
an installer has several years of supervised
experience under his belt he can than take the Master
Shingler test and move up to advanced training in
PVC and Torchdown materials. Safety training never ends.

12) What certifications do they hold? How about the company?

CASCADE ROOFING'S installers are Certified Master Roofing
Applicators. The Company recently earned the
Master Roofing Company distinction after participating
and passing an extensive industry course.

13) How is the supervising of my project handled?

No supervisor? / A supervisor comes by once or twice a
day? / The supervisor is on the job through-out
the installation?

CASCADE ROOFING supervisiors are assigned to one job at a
time - until your roof is completed, they will
be on your jobsite and available to you for questions and

14) What about Safety? Harnesses? Scaffolding?

CASCADE ROOFING is certified by the National Roofers
Association as NTI safety certified. We are also
one of the only roofing companies in the Northwest with its
own scaffolding system and safety trailer.
We provide OSHA approved retractable and standard lanyards
for the safety of all our roof top employees.

15) What about bathroom facilities?

CASCADE ROOFING provides a porta potty on each jobsite.

16) How will you protect my yard? Plants? Pond? Play

CASCADE ROOFING has scaffolding that can be erected to
protect sensitive areas, tarps are used to protect
ground cover, and plywood is used to protect such areas as
ponds, siding, HVAC units and windows.

17) What about the clean-up?

CASCADE ROOFING will clean your gutters, blow your walkways
clean and run a magnetic broom over your lawn
and drive-way to keep you property neat and clean.

18) What about a smoking policy? Music policy?

CASCADE ROOFING is Smoke and Music free on the roof site.

19) Who will I communicate with during the job?

CASCADE ROOFING assigns a fulltime Foreman/Supervisor to
your roofing project. Once the job is completed,
he will inspect all aspects of the new roof system and turn
in his inspection report to the office.

20) What are the details of the warranty – Labor & Material
- are these in writing?

CASCADE ROOFING includes in your proposal packet a copy of
our warranty. Because of our manufacture
certifications, their warranties can often be extended at
no additional charge to you.

21) How much downpayment is needed? How is the final
payment handled?

CASCADE ROOFING requires a downpayment of $200. The final
bill is mailed out and due back within 5-10
days. Personal checks are fine along with Visa / M/C or
Discover card.

22) Last Question, do you recycle the old roofing material?

CASCADE ROOFING recylces the bulk of your old roofing
material at Environmentally Conscious Recycling (ECR).


By following this guide along with your own common sense,
you just made one of your most expensive
purchases, from one of the least trusted industries,
into a thoughtful and educated decision.

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